Resident Help Desk
Access community guidelines, view payment options, and find answers to common questions.
💳
Financials & Rent
How to pay rent, accepted methods, and due dates.
Click for Instructions
🛠
Maintenance
Reporting issues, emergency procedures, and office hours.
Click for Details
📄
Lease & Insurance
Requesting lease copies and insurance requirements.
Click for Details
🏞
Amenities & Rules
Gym codes, pool hours, parking permits, and mail info.
Click for Details
Community Handbook & FAQs
Financial
Rent is strictly due on the 1st. We offer a 5-day grace period. Payments received after 11:59 PM on the 5th incur a 5% late fee.
Living & Policies
We are pet-friendly! Up to 2 pets per unit.
Fees: $300 one-time deposit + $35/month pet rent.
Restrictions: Dogs must be under 65lbs. Aggressive breeds prohibited.
Fees: $300 one-time deposit + $35/month pet rent.
Restrictions: Dogs must be under 65lbs. Aggressive breeds prohibited.
Valet Trash: Picked up Sun-Thurs at 8 PM. Place bins outside your door between 6-8 PM only.
During Office Hours (9am-6pm): Visit the Leasing Office with ID for entry.
After Hours: You must contact a local locksmith at your own expense. Maintenance cannot perform lockouts for security reasons.
After Hours: You must contact a local locksmith at your own expense. Maintenance cannot perform lockouts for security reasons.
Utilities & Services
Electricity: City Power Co. (800-555-0100)
Internet: FiberNet or CableLink are pre-wired.
Internet: FiberNet or CableLink are pre-wired.
🚨 Emergency Protocol
For Life-Safety Emergencies (Fire, Crime, Medical), dial 911 immediately. For Maintenance Emergencies (Active Flood, No Heat in Winter, No Water),
call the 24/7 dedicated line: (800) 555-9999.